Privacy Policy
This Privacy Policy describes how Finally Seeing (“we”, “us”, or “our”) handles information when you use our products and services, including the Finally Seeing mobile application and related web experiences (together, the “Services”). We aim to give a clear, global overview of our practices while noting important points for people in regions with strong privacy laws (for example, the European Economic Area and the United Kingdom).
1. Who we are
The data controller responsible for your personal information in connection with the Services is Finally Seeing, based in Belgium. If you have questions about this policy or our practices, please contact us at info@finallyseeing.com.
2. Scope
This policy applies to information collected through the Services. It does not apply to third-party websites, apps, or services that we do not control, even if you reach them through links from the Services. Use of the Services is also subject to our Terms of Service.
3. Information we collect
Depending on how you use the Services, we may process:
- Account and profile information. For example, when you create or manage an account, we may process identifiers and contact details you provide (such as email address), display name or username where applicable, authentication-related data (including when you choose to sign in with Google), and preferences you set in the app.
- Diary and voice content. The Services are designed to support journaling and voice recording. We access the microphone only when you start a recording in the app (or through app features you trigger, such as a widget control). We collect audio so you can create spoken diary entries, obtain transcriptions of what you said, and use functionality that builds on that text (such as coaching or similar guidance). That may include stored audio, transcriptions, generated text, and related metadata (for example, timestamps or structure you assign in the app).
- Technical and usage information. Such as device type, operating system, app version, coarse network or connectivity signals needed to run the Services, and diagnostic information when something goes wrong—only to the extent our software collects it in a normal course of operation.
We do not use the pages in this document to list every field or table name in our systems; the categories above reflect what you would reasonably expect from a voice-and-diary product with sign-in and cloud-assisted features.
4. How we use information
We use the information above to:
- Provide, maintain, and improve the Services (including transcription, coaching, sync, and real-time updates).
- Authenticate you, protect accounts, and operate security measures.
- Store your preferences and profile so the app works consistently across sessions and devices where supported.
- Comply with law, respond to lawful requests, and enforce our terms.
Where European data protection law applies, we rely on appropriate legal bases such as performance of a contract with you, our legitimate interests (for example, securing the Services and understanding reliability issues), and, where required, your consent for specific optional processing.
5. Processing and transfers
Our hosting for certain processing is located in Germany. Some requests from the Services may be routed to infrastructure or service providers in the United States and other countries as needed to operate the Services. When we transfer personal data from the EEA, UK, or Switzerland to countries that do not offer an equivalent level of protection, we use appropriate safeguards recognised under applicable law (such as standard contractual clauses or other approved mechanisms), in addition to technical and organisational measures.
We do not publish a named list of individual subprocessors in this policy; if you need more detail for compliance or procurement, you may request it by contacting us at the address below.
6. Retention
We keep data on our servers only as long as necessary for the purposes described here. In particular, when the Services process diary-related content (such as audio or jobs for transcription or coaching), our aim is to retain that content on the server only until your client has successfully received the results back, after which it is deleted from our servers.
We may retain longer-lived records needed to operate your account, such as login credentials and session-related data, profile fields, and preferences, for as long as your account exists and as required by law or legitimate business needs (for example, short-term security logs).
Local copies of diary content may remain on your device until you remove them or uninstall the app, depending on how the app stores data on your phone or tablet.
7. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or export personal information, restrict or object to certain processing, and withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.
To exercise these rights, contact info@finallyseeing.com. To request deletion of your account and associated personal data we hold, follow the instructions on our account deletion page. We will respond in line with applicable law.
8. Security
We implement appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, disclosure, or alteration. No method of transmission or storage is completely secure; we encourage you to use a strong password where offered and to keep your device software up to date.
9. Children
The Services are not directed at children under the age where parental consent is required in their jurisdiction. If you believe we have collected information from a child in error, please contact us and we will take steps to delete it.
10. Changes
We may update this Privacy Policy from time to time. We will adjust the effective date at the top of this page when we do. If changes are material, we will provide additional notice as appropriate (for example, in the app or by email).